For "Stock Items" please allow 3-4 business days for your order to be processed and shipped. (Most of the time we process and ship out orders even sooner!). If our stock is depleted due to high order volume you will be contacted via e-mail with estimated ship date for your order.
"Special Order Items" have lead times from 3-8 weeks. Lead times for Special Order Items are specified for each part on the product page under Product Description. We will ship out as soon as we get them in.
Shipping Within the United States:
Most orders ship out USPS or Priority Mail. Over sized orders ship out via UPS Ground.
Shipping Rates (USA Only):
Standard Shipping is FREE on all orders and most ship out USPS Mail
You can upgrade to Priority Mail (1-3 Buisness Days. This does not include order processing time but shipping time only once your order leaves our wearhouse, we do our very best to get orders out the door as soon as possible) and UPS Ground at check out. You will be able to calculate shipping cost before you place your order by using the shipping calculator at the bottom of the order cart page.
All orders are subject to the processing lead time as noted above under "Website Orders".
Shipping Outside the continental United States:
Most orders ship out Priority Mail International or UPS Standard for 8' long parts.
R&R Windows & Doors Parts Return Policy – All returns must be authorized by R&R prior to returning the part, with a RMA# written on the outside of the box. Please e-mail or call R&R to receive an RMA number before returning your part(s). All returns shall incur a 20% restocking fee on all new (stocking) parts. The product must be in perfect working order, unused, still in its original condition and packaging, and returned within 30 days from date of invoice. No returns accepted on reconditioned parts or new parts that are not resalable or special order items. Customer is responsible for freight on returned parts. Upon receipt of returned item(s), we will credit customer the price of the product less restocking fee. Refunds may take up to 30 days to process from the day we receive returned parts.
R&R Windows & Doors has a NO Return Policy on all windows, doors, glass and sashes, Jamb Liners, Screens and Special Order items. The manufacturer does not accept returns on special order items and neither can we. All sales are final for these items.
If you would like to exchange a part(s) for another, please contact R&R for an Exchange Merchandise Authorization Number (EMA). Customer will be responsible for ALL shipping costs. You will need to call in if you would like to pay by credit card or mail a check, to pay for shipping of new part and price difference for the new part(s), if any. Once we have received in part(s) you want to exchange and payment for shipping and any price difference we will ship out the new parts. There is a 5% processing fee for all exchanges.
Cancellation of orders:
All cancellations have to be approved by R&R Windows & Doors via e-mail with your confirmation order number. If the order has been processed, there will be a 20% Processing Fee deducted for returned amount. If the order has not been shipped yet, there will be a 10% Processing Fee deducted from the refund amount.
There are NO cancellations for ANY special order items once order is placed or orders that have already shipped.
Parts damaged in shipment:
Occasionally a product is damaged in shipment. R&R will assist customer in filing a claim with the shipper who damaged the part(s).
Any past due accounts will be assessed a late fee by R&R Window Service, LLC dba R&R Windows & Doors – the rate of which is the highest allowed by the law.
Any checks returned unpaid to R&R due to insufficient funds or otherwise, will have a minimum $35.00 fee assessed and any and all expenses incurred.
Any stop payment on credit cards will have a miminum of $35.00 fee assessed and any and all expenses incurred.
The customer is responsible for any and all expenses incurred by R&R in the collection of a past due account including collection costs and any and all legal fees.
Customers are responsible for sales taxes outside of Boulder & Denver Colorado.
All Terms and Conditions and Pricing are subject to change at any time without notice.
R&R exercises the right to refuse service to any customer.