4770 Fox Street Unit 11
Denver CO 80216Window & Door Showroom/Office Hours:
Monday - Thursday: By Appointment
Friday: Mornings Closed, Afternoon By Appointment
Saturday and Sunday: ClosedPlease call and schedule your appointment if you are coming to our showroom as we sometimes close during office hours to run errands, have client appointments or training and don't want to miss you!Parts Department Hours
Monday - Thursday: 10:00 AM - 1:00 PM & 2:00 PM - 4:00 PMPlease call if you are coming in to look at or pick up parts as we sometimes close during office hours to Run errands, have client appointments or training and don't want to miss you!
Closed Saturday and Sunday (No appointments available)
You can order your parts on line and have them shipped directly to you - Standard Shipping is Free!Toll Free:
Info@RandRwindow.comOfficial Showroom/Office Closed Dates:
Orders placed during closed dates will ship out the following open business day for in-stock orders:
Sept 3rdE-mail us at:firstname.lastname@example.org
For "Stock Items" please allow 3-4 business days for your order to be processed and shipped. (Most of the time we process and ship out orders even sooner!). If our stock is depleted due to high order volume you will be contacted via e-mail with estimated ship date for your order.
"Special Order Items" have lead times from 3-8 weeks. Lead times for Special Order Items are specified for each part on the product page under Product Description. We will ship out as soon as we get them in.
Pricing and Bulk Pricing
All pricing will be automatically calculated once you “Add To Cart” and put in the QTY for each handing and/or color choice you want. (Bulk pricing available per each order. Multiple Orders cannot be combined to receive bulk pricing or refunds).
Bulk pricing is not available on all parts.
All pricing and bulk pricing is subject to change without notice. Pricing on website can be updated automatically for check out and order processing. Whereas any pricing noted in the Product Description must be changed manually and may at times different from the Cart/Checkout Pricing. Cart/Checkout pricing will be honored but will not be refunded if different from the Product Description noted price.
Shipping Within the United States:
Most orders ship out USPS or Priority Mail. Oversized orders ship out via UPS Ground.
Shipping Rates (USA Only) :
Standard Shipping is FREE on all orders and most ship out USPS Mail
You can upgrade to Priority Mail (1-3 Business Days. This does not include order processing time but shipping time only once your order leaves our Wearhouse, we do our very best to get orders out the door as soon as possible) and UPS Ground at check out. You will be able to calculate shipping cost before you place your order by using the shipping calculator at the bottom of the order cart page.
All orders are subject to the processing lead time as noted above under "Website Orders".
Shipping Outside the continental United States:
Most orders ship out Priority Mail International or UPS Standard for 8' long parts.
R&R Windows & Doors Parts Return Policy – All returns must be authorized by R&R prior to returning the part, with a RMA# written on the outside of the box. Please e-mail or call R&R to receive an RMA number before returning your part(s). All returns shall incur a 20% restocking fee on all new (stocking) parts. The product must be in perfect working order, unused, still in its original condition and packaging, and returned within 30 days from date of invoice. No returns accepted on reconditioned parts or new parts that are not resalable or special order items. Customer is responsible for freight on returned parts. Upon receipt of returned item(s), we will credit customer the price of the product less restocking fee. Refunds may take up to 30 days to process from the day we receive returned parts.
R&R Windows & Doors has a NO Return Policy on all windows, doors, glass and sashes, Jamb Liners, Screens and Special-Order items. The manufacturer does not accept returns on special order items and neither can we. All sales are final for these items.
If you would like to exchange a part(s) for another, please contact R&R for an Exchange Merchandise Authorization Number (EMA). Customer will be responsible for ALL shipping costs. You will need to call in if you would like to pay by credit card or mail a check, to pay for shipping of new part and price difference for the new part(s), if any. Once we have received in part(s) you want to exchange and payment for shipping and any price difference we will ship out the new parts. There is a 5% processing fee for all exchanges.
Cancellation of orders:
All cancellations have to be approved by R&R Windows & Doors via e-mail with your confirmation order number. If the order has been processed, there will be a 20% Processing Fee deducted for returned amount. If the order has not been shipped yet, there will be a 10% Processing Fee deducted from the refund amount.
There are NO cancellations for ANY special-order items once order is placed or orders that have already shipped.
Parts damaged in shipment:
All packages shipped out from R&R are insured. Occasionally a product is damaged in shipment. R&R will assist customer in filing a claim with the shipper who damaged the part(s). We will need pictures of the damaged packaging and parts. Please e-mail pictures to: Info@RandRwindow.com along with your name, phone number and order # (The order number is a 4-digit number sometimes shown starting with a W Example: W1234)
Customer MUST keep all parts and all packaging until claim is completed, customer may also be asked to ship back the part to R&R. If customer loses or throws away parts and/or packaging and claim is denied by the shipper because of this, this will be at customers cost for replacement of the damaged items. (This is because UPS and USPS sometimes require onsite inspection of the damaged parts and packaging, if they are unable to inspect all packaging and parts the claim will be denied).
Any past due accounts will be assessed a late fee by R&R Window Service, LLC dba R&R Windows & Doors – the rate of which is the highest allowed by the law.
Any checks returned unpaid to R&R due to insufficient funds or otherwise, will have a minimum $35.00 fee assessed and any and all expenses incurred.
Any stop payment on credit cards will have a minimum of $35.00 fee assessed and any and all expenses incurred.
The customer is responsible for any and all expenses incurred by R&R in the collection of a past due account including collection costs and any and all legal fees.
Customers are responsible for sales taxes outside of Boulder & Denver Colorado.
All Terms and Conditions and Pricing are subject to change at any time without notice.
R&R exercises the right to refuse service to any customer.